FAQ
tk10 FAQ — VIP, Account and Deposit
From VIP cashback to bKash deposits, slot RTP, live casino and account management — find detailed answers to the most frequently asked questions about tk10 all in one place. Browse the questions below organised by topic and easily find what you are looking for.
VIP Benefits
VIP Program
The tk10 VIP program gives you weekly cashback on your net losses,
and the rate increases with your tier. On top of that, you get priority customer support and early
access to special promotions. The higher your tier, the greater the benefits. VIP
members save considerably more over the long run compared to regular players.
tk10 has three VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5%;
Gold — up to 0.8%. Cashback is calculated by subtracting your total winnings from your total losses for the week.
Example: if a Silver member's weekly net loss is ৳20,000, cashback at 0.5% comes to ৳100.
Play games on tk10 regularly and the system will automatically assess your activity. The more you
play and the longer you stay active, the better your chances of moving up a tier. Bronze to Silver,
Silver to Gold — you will be notified at each upgrade and your new benefits will take effect immediately.
At the end of the week, tk10 calculates your net loss by subtracting your total winnings from your total bets for that week. Your
tier's cashback rate is then applied to that net loss. If you end the week in profit, no cashback
applies for that week. Cashback is added directly to your account — you do not need to claim it separately.
The Gold tier carries tk10's highest weekly cashback rate of 0.8%, which is noticeably higher than Bronze or Silver
members. Gold members also get priority support and first
access to special promotions. Staying consistently active and increasing your turnover is the way to reach Gold.
Account
Account Questions
Go to the tk10 login page and fill in the registration form with your mobile number, username and
password. Your account becomes active after OTP verification. Note that you must be at least 21 years old
to access tk10. Enter your personal details accurately, as they may be verified at the time of a future withdrawal.
No. tk10's rules allow only one account per player. If multiple accounts by the same person are detected, all of them
may be closed and any balance held may be forfeited. Use a single account with accurate details to access all services. See the full terms and conditions for details.
To change certain personal information after registration, you will need to contact tk10 support via live chat or email. Identity verification may be required to approve the change. Mobile number changes are generally restricted — as it is linked to OTP verification and account security. Always keep your profile information up to date and accurate.
On the login page, click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. After verifying the OTP, you can set a new password. If your mobile number has also changed, contact tk10 live chat support directly — the service is available 24/7.
Slot Games
Slot Game Questions
RTP stands for Return to Player — the average percentage of every ৳100 wagered that is theoretically returned to the player over the long term. For example, Fortune Mouse on tk10 Slots has a maximum RTP of 96.96%. A higher RTP means relatively better returns over the long term — but it is not a guaranteed outcome for any single session, as results are random in the short term.
Low-volatility slots pay out more frequently but in smaller amounts — suitable for players with a limited budget. High-volatility slots may go long stretches without a win, but can pay out large rewards suddenly — preferred by players aiming for big jackpots. Choose based on your budget and playing style. If your budget is small, low volatility is the safer option.
If you want to play on a small budget, choose slots with a high RTP and low volatility that have a low minimum bet amount. Games like Fortune Mouse (maximum RTP 96.96%) or Mahjong Ways 2 (maximum RTP 96.95%) can deliver smaller wins at a relatively higher frequency. Remember, playing within your budget on any slot is the core principle of responsible gaming.
In progressive jackpot slots, a small portion of each bet is added to a prize pool. The more players bet, the larger the pool grows. When a specific combination is hit, one player wins the entire pool and it resets to zero and starts building again. Winning the jackpot is entirely random — no specific strategy can guarantee it.
Many slot games offer a demo or free-play mode, where you can use virtual credits to understand how the game works. Winnings in demo mode are not converted to real money, but it is a great way to get familiar with a game. Before you start playing with real money, try the demo of your preferred slot — it also helps with budget planning.
Casino Games
Casino & Table Games
In Baccarat, cards are dealt to two sides — Player and Banker. The side whose hand total is closest to 9 wins. 10s and face cards count as zero; aces count as one. If the total exceeds 10, the tens digit is dropped. Mini Baccarat is a popular version at tk10 — played by the same rules but with lower table limits.
Yes, Teen Patti and Andar Bahar are available in the tk10 live casino section. In Teen Patti, you try to win by making the best combination with three cards. In Andar Bahar, the dealer reveals one card and players bet on whether the next matching card will fall on the Andar (left) or Bahar (right) side. Simple rules, fast-paced game.
Each table has its own bet limits, clearly shown in the game lobby or on screen after the table opens. tk10 offers tables ranging from low to high limits for players with different budgets. Check the limit before sitting at a table — it makes budget planning easier. Play within your limits following tk10's responsible gaming policy.
Yes, tk10 live casino runs smoothly on both mobile browsers and the app. A stable internet connection is needed to watch live dealer video streaming — a good Wi-Fi or 4G connection gives the best experience. The tk10 app is available for both Android and iOS, making mobile gaming more convenient.
In live dealer games, a real human dealer runs the game from a studio broadcast via high-definition cameras. Players can watch cards being dealt or the roulette wheel being spun in real time. Games from Evolution, Pragmatic Play Live, Ezugi, and other world-class studios are available at tk10 Casino — bringing the feel of a real casino to your home.
Deposit
Depositing Money
The minimum deposit amount at tk10 is ৳500, and this applies to all payment methods. Whether you deposit via bKash, Nagad, Rocket, or Upay, deposits below ৳500 are not accepted. A 100% bonus is available on your first deposit, up to a maximum of ৳20,000 — 15x wagering applies.
After logging in, go to the deposit page and select Nagad. Enter the amount following the instructions shown and confirm payment through the Nagad app or by dialing. Once the payment is successful, the balance will be automatically added to your tk10 account. Minimum amount is ৳500. If you have any issues, support is available via live chat.
Both bKash, Nagad, Rocket, and Upay can be used for deposits and withdrawals at tk10 — these are the most widely used mobile payment services in Bangladesh. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum withdrawal amount is ৳800 and processing time is generally 30 minutes to 3 hours.
tk10 does not charge any additional fees on deposits. However, your mobile payment provider (bKash, Nagad, Rocket, Upay) may charge transaction fees under their own policies — this is a matter of their respective terms. It is worth checking your payment app's terms and conditions before making a deposit.
In most cases, the balance is added to your tk10 account shortly after the bKash payment is confirmed — usually within a few minutes. Occasionally it may take a little longer due to network or server load. If more than 15 minutes have passed, take a screenshot of the transaction and contact live chat support.
Didn't find an answer? Talk to us directly
If the questions and answers above did not resolve your issue, do not worry — the tk10 support team is available around the clock. Assistance is provided in both Bangla and English.
Live Chat
Get an immediate response through the live chat widget from any page on the site. Available any time of day — 24 hours, 7 days a week.
Email Support
For detailed questions or if you want to attach documents, contact us by email: [email protected]