tk10 Terms of Use
Rules & Conditions
This document applies to every member registered on the tk10 platform. Reading the full terms carefully before using the service is mandatory.
1. Introduction and Definitions
Overview of the agreement and explanation of key terms
- 1. Introduction and Definitions
- 2. Eligibility and Registration
- 3. Account Management
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Betting and Gaming Rules
- 7. User Code of Conduct
- 8. Data Protection and Privacy
- 9. Responsible Gaming
- 10. Account Suspension and Closure
- 11. Limitation of Liability
- 12. Rules for Amending Terms
Welcome to the tk10 platform. These terms and conditions ("Agreement") form a legally binding contract between tk10 and its users ("Member" or "you"). When you browse the tk10 website, create an account, or use any service, you are automatically considered to have accepted all terms of this Agreement.
Some key terms used in this document are defined below:
"Platform"
All digital services operated by tk10, including the website and mobile application, where online betting and casino games can be played.
"Member" or "User"
Any person who has completed registration on the tk10 platform and is using its services through an active account.
"Balance"
The total of deposit funds and bonus funds held in a member's account, available for use in betting or gaming.
"Wagering Requirement"
The number of times bonus funds must be wagered before they can be withdrawn. On tk10, bonus funds must be wagered 15 times.
2. Eligibility and Registration
Prerequisites and process for opening an account
The following eligibility conditions must be met to open an account on tk10 and use any of its services:
- You must be 21 years of age or older.
- Each person may operate only one account. Multiple accounts are not permitted.
- All information provided at registration must be accurate, complete and up to date.
- The account is for personal use only — betting on behalf of a third party is not permitted.
- tk10 may at any time request a national identity card or other documents for identity verification.
- By registering, you are automatically considered to have accepted all provisions of these terms and conditions.
Withdrawal requests cannot be processed until identity verification is complete. tk10 reserves the right to temporarily suspend a user's account while the required documents are being verified.
3. Account Management
Guidelines for account security and operation
Every member must maintain the security of their own account. Keeping the username and password completely confidential is each member's responsibility.
Account Security
- Never share your login details (username, password) with anyone else.
- Use a strong password and change it regularly.
- If you suspect unauthorised access to your account, contact tk10 support immediately.
- Always log out after logging in from a public or shared device.
Updating Account Information
- If your mobile number or email changes, update your profile right away.
- Providing false or incorrect information may result in the account being closed.
- The same mobile number cannot be used across multiple accounts.
- To change your details, contact support — the designated verification process must be followed.
4. Deposits and Withdrawals
Transaction rules and limits
tk10 offers fast and secure transactions via mobile banking. All deposit and withdrawal requests will be handled in accordance with the rules below.
Deposit Rules
- Minimum deposit: ৳500 (for each method).
- Deposits are generally credited to the account quickly.
- Deposits must be made only from a mobile wallet registered in your name.
- Deposits from third-party accounts are not accepted.
Withdrawal Rules
- Minimum withdrawal: ৳800.
- Standard withdrawal processing time: 30 minutes to 3 hours.
- Withdrawals are only possible to the same method used for the deposit.
- If identity verification is not complete, the withdrawal process may be delayed.
tk10 reserves the right to temporarily hold any unusual or suspicious transaction for review. For any transaction-related issues, contact support via 24/7 live chat or email.
5. Bonuses and Promotions
Rules for bonus awards and wagering requirements
tk10 offers a welcome bonus for new members. The following conditions must be met to take advantage of a bonus.
Bonus Usage Example
For example: depositing ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000. To withdraw the bonus, ৳1,000 × 15 = ৳15,000 must be wagered.
Another example: depositing ৳40,200 earns a maximum bonus of ৳20,000, giving a total balance of ৳60,200. In that case the wagering requirement is: ৳20,000 × 15 = ৳3,00,000.
- The bonus applies only once per account.
- Bonus funds cannot be withdrawn until the wagering requirement is met.
- The bonus may be cancelled if prohibited games are played or the maximum bet limit is breached.
- tk10 reserves the right to change or cancel bonus terms at any time.
- A bonus is not free money — it can only be used subject to specific conditions being met.
6. Betting and Gaming Rules
Rules that apply while playing games
Sports betting, live casino, slots and various table games are available on the tk10 platform. Specific rules apply to each game and betting market.
Bet Limits
Minimum and maximum bet limits apply to each game and betting market. These limits may vary by game and tk10 reserves the right to change them.
Right to Cancel Bets
In the event of a technical error, data feed disruption or an obvious pricing mistake, tk10 reserves the right to cancel bets and refund the amount.
Determining Results
In sports betting, payouts are determined based on the official match result. In any disputed situation, tk10's decision will be considered final.
If a connection is lost during a live casino game, tk10 will make a decision based on the game server logs. Server data will be treated as the final evidence in any dispute.
7. User Code of Conduct
Permitted and prohibited activities on the platform
tk10 is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited:
- Opening multiple accounts to misuse bonus benefits is prohibited.
- Using the platform for money laundering or any illegal activity is strictly prohibited.
- Colluding with other members to exploit the gaming system is prohibited.
- Abusive or threatening behaviour towards the support team or other users is prohibited.
- Attempting unauthorised access to tk10's systems is strictly prohibited.
8. Data Protection and Privacy
Policy on collection and use of personal information
tk10 treats the protection of members' personal data as a top priority. All personal information is secured through SSL encryption and is not sold or transferred to third parties. Our Privacy Policy provides full details on what information is collected, how it is stored and in what circumstances it may be used.
You have the right to view, correct and request deletion of your personal information. For such requests, contact the support team via live chat or email.
9. Responsible Gaming
Guidance on building safe and balanced gaming habits
tk10 believes gaming should be an enjoyable form of entertainment, not a source of problems. All members are advised to play responsibly and within their limits. Our Responsible Gaming page has detailed information on preventing gaming addiction, ways to keep yourself safe and how to get help if needed.
- Use the deposit limit and bet limit features available on your account.
- If gaming is causing financial hardship, take a voluntary break.
- The option to temporarily or permanently close your account is always available to members.
- The tk10 support team can connect members with professional support organisations if needed.
10. Account Suspension and Closure
Situations and process for deactivating an account
tk10 reserves the right to temporarily suspend or permanently close any member's account without prior notice in the following situations:
- If any provision of these terms and conditions is violated.
- If documents requested for identity verification are not provided within the specified time.
- If evidence of manipulation, fraud, or bonus abuse is found.
- If money laundering or illegal activity is suspected.
- If evidence of operating multiple accounts is found.
To appeal against an account closure decision, contact support via live chat or email. Submit your appeal with all relevant information and documents, and tk10 will review it within a reasonable time.
11. Liability Limits
Scope of tk10's legal liability
tk10 always strives to ensure uninterrupted service on the platform. However, tk10's liability will be limited in the following situations:
Technical issues
tk10 is not liable for compensation if the service is disrupted due to server maintenance, internet outages, third-party service failures, or technical errors.
Events beyond our control
tk10 is not liable if the service is interrupted due to natural disasters, changes in law, government directives, or any cause beyond tk10's control.
tk10 is committed to maintaining service quality. To learn more about us, visit our About Us page, which contains information about the platform's goals and policies.
12. Rules for Changing Terms
Process for updating the terms and conditions
tk10 reserves the right to change, amend, or update these terms and conditions at any time. The following process will be followed for any changes:
- Members will be notified at their registered mobile number or email before any significant changes.
- The updated terms will be published on this page and the "Last Updated" date will change.
- Continued use of the platform after changes will be considered acceptance of the new terms.
- If you do not agree with the new terms, contact support to close your account.
These terms and conditions were last updated in June 2025. All members registered on the tk10 platform receive services under these rules.