tk10's commitment to responsible gambling
Control is the foundation of betting and casino entertainment. tk10 believes that with the right information, clear rules and effective limit-setting, every player can enjoy themselves safely and with awareness.
The core principles of responsible gambling
tk10 is an entertainment platform — betting and casino games are played for enjoyment, not as a reliable way to earn money. Understanding this distinction is important for every player. When gambling remains enjoyable, it is a healthy pastime. But when it goes out of control, problems begin.
Our Terms and Conditions clearly state that tk10 is for individuals aged 21 and above only. Every user must agree to this condition when creating an account. Accounts belonging to minors are permanently closed during verification.
Responsible gambling means deciding in advance how much time and money you will spend. Starting to play in order to recover lost money or to escape a bad mood is a warning sign. Our Privacy Policy explains that we keep player information secure and do not share it unnecessarily with any third party.
Knowing your limits and sticking to them — that is what defines a responsible player. tk10 is committed to keeping this journey safe by standing by you at every step.
- Set a daily budget before you play
- Take a break after a loss — do not chase it
- Spend time with family and friends
- Do a regular self-check
- Do not hesitate to ask for help when you need it
Tools for setting your own limits
tk10 offers several practical features so you can manage your own experience. Contact the support team to use these tools.
Deposit Limit
Set a maximum daily, weekly or monthly deposit amount. Once the limit is reached, no further deposits can be made during that period.
Temporary Break
Pause your account for 24 hours to 30 days. During this time you will not be able to log in — only the support team can lift the pause.
Self-Exclusion
If you want a long-term or permanent self-exclusion, let the support team know. No advertisements or promotional messages will be sent while the account is closed.
Bet Amount Limit
Set a limit on how much you wager in a single bet or in a session. This helps control the habit of placing large bets on impulse.
Session Time Limit
Decide in advance how long you will play in one sitting. Once the set time is up, the account logs out automatically.
Reality Check Notifications
At regular intervals, a notification shows how long you have been playing and how much you have deposited — this helps you stay aware.
To activate or change these tools, contact tk10's 24/7 live chat or email directly — the support team serves in both Bengali and English.
Warning signs of problem gambling
If you notice several of the following signs in yourself or someone close to you, it is time to seek help.
Chasing losses
Placing more bets to try to win back lost money — this is the biggest warning sign.
Losing track of time
Spending far more time gambling than planned and being unable to stop.
Hiding it from family
Concealing the extent of gambling or money spent from family or friends.
Mood changes
Feeling irritable, anxious or restless when unable to gamble — and that feeling easing once play begins.
Financial pressure
Spending money set aside for essential expenses on betting, or borrowing money to bet.
Withdrawing from everything else
Giving up work, studies, social relationships or hobbies to focus solely on gambling.
Do an honest self-assessment
Ask yourself the following questions:
If you answer "yes" to two or more of these questions, speak with tk10's support team or discuss it with a family member. Asking for help is a sign of strength.
Safe gambling habits
Always treat betting as a form of entertainment, not a way to earn money. Winnings are a bonus, losses are the cost of entertainment — keeping this mindset helps you stay in control.
Before playing, set aside a specific amount of money that you can afford to lose without it affecting your daily life. Once that amount is gone, stop — remember, there will always be another day.
Most importantly — always put your relationships and responsibilities to family and friends ahead of gambling. You can find more information about responsible gambling in our FAQ section.
Ways to get support
If you are experiencing problems, you do not have to face them alone. The following sources of support are available to you.
tk10 Support Team
tk10's 24/7 live chat support will speak with you directly in Bengali. Requests for self-exclusion, deposit limits or account closure can be made at any time. You can also contact us by email — responses are provided in both Bengali and English.
Family and trusted people
As a first step, tell the truth to a close family member or a trusted friend. An open conversation often resolves a problem on its own. Do not stay isolated — lean on the people around you.
Professional counselling
Seeing a mental health professional or an addiction counsellor can be the most effective solution. Mental health centres and counselling services are available in Bangladesh — ask at your local health centre.
Contact us by email: Connect via live chat first to get tk10's support team email address. We are ready to help in Bengali and English, 24 hours a day, seven days a week.
Protecting minors
tk10 firmly believes that keeping minors away from gambling and betting is a social responsibility. No one under the age of 21 may open an account or play at tk10.
If there are minors in your household and you want to keep your account secure from them, take the following steps:
- Use a strong password and do not share it with anyone
- Do not save your password in the browser
- Always log out after use
- Use parental control software on your device
- If you have any suspicion, inform the tk10 support team
To learn more about us and tk10's values, read our About Us page — it details the platform's goals and commitments.
The minimum age to participate in all types of betting and casino games at tk10 is 21 years. If age verification fails, the account will be permanently closed.