tk10 Privacy Policy

This privacy policy applies to the tk10 platform's website, mobile application and all services covered under it. When users in Bangladesh open an account on tk10, play casino games, place sports bets, make deposits or withdrawals, or contact the support team — this policy is in effect in each of those situations.

From the moment a user accesses the tk10 platform or begins using its services, they are considered to have read and agreed to the terms of this privacy policy. If any user disagrees with any part of this policy, they are requested not to use the platform.

This policy has been drawn up in line with the data protection laws and regulations currently in force in Bangladesh. All of tk10's operations are conducted with the security of user data as the top priority.

tk10 collects two types of information from users — information provided directly and information collected automatically. Both types are used to improve service quality and ensure user security.

2.1 Information Provided Directly

During account registration, identity verification and financial transactions, users provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for KYC verification)
• bKash, Nagad, Rocket or Upay account number (for deposits and withdrawals)
• Information provided when contacting the support team

2.2 Automatically Collected Information

Some information is collected automatically while using the platform:

• Device information: model, operating system, browser version
• IP address and time of access
• Which pages were visited on the platform and how long was spent on them
• Gaming activity: bets, wins, losses and game types
• Transaction history and timestamps
• Cookies and session data (see section 5 below for details)

2.3 Information Collected via Third Parties

For identity verification and fraud prevention, tk10 may receive information from approved third-party verification services when needed. Such information is used solely for security purposes.

Collected information is used for specific and legitimate purposes. tk10 never sells user data commercially or transfers it to third parties without authorisation. The main uses of data are listed below:

3.1 Service Operations

• Account creation, verification and management
• Processing deposits and withdrawals
• Issuing bonuses and managing VIP benefits
• Monitoring and regulating gaming activity

3.2 Security and Fraud Prevention

• Detecting account misuse
• Implementing anti-money laundering (AML) procedures
• Preventing multiple account registrations
• Protecting users' financial security

3.3 Communication and Support

tk10's support team uses the provided mobile number and email to send information related to user queries, complaints or transactions. Support service is available seven days a week, twenty-four hours a day. Contact details may also be used to send important messages related to tk10's responsible gaming guidelines.

3.4 Service Improvement

• Identifying and fixing platform errors
• Analysing and improving the user experience
• Introducing new games and features
• Ensuring platform speed and stability

tk10 does not sell users' personal data to any third party for commercial purposes. However, certain data may be shared in the following situations as needed to operate the service:

4.1 Payment Service Providers

Necessary information is exchanged with bKash, Nagad, Rocket and Upay to complete deposit and withdrawal processes. This information is used solely to verify transactions.

4.2 Identity Verification Agencies

Data may be shared with approved verification agencies to complete fraud prevention and KYC processes. These agencies may not use the data they receive for any other purpose.

4.3 Legal Obligations

Data may be disclosed to comply with the laws of Bangladesh, by court order, or at the request of law enforcement agencies. In such cases, only the minimum necessary information is provided.

4.4 Game Software Providers

Limited data may be processed to properly deliver services from PG Soft, Pragmatic Play, JILI, Evolution, Spribe and other game studios. This data is needed to ensure the integrity and fairness of games.

tk10 uses cookies and similar technologies to operate the platform. Cookies are small text files stored in the browser that allow the platform to recognise the user on subsequent visits.

5.1 Essential Cookies

These cookies are necessary for keeping login sessions active, security verification and saving language preferences. Disabling them will interfere with the platform's core functions.

5.2 Analytics Cookies

Information is collected on which pages are visited most, how long users stay on the platform and which games are played most — this is used to improve service quality. Data collected from analytics cookies is processed anonymously.

5.3 Cookie Controls

Users can set their preferences for accepting or rejecting cookies in their browser settings. However, disabling essential cookies will prevent login and transaction-related features from working.

tk10 follows industry-standard international security technologies and practices to keep user data safe.

6.1 Encryption

All data sent to and received from the platform is encrypted using SSL (Secure Sockets Layer) technology. This keeps transactions and personal information protected from unauthorised parties.

6.2 Access Control

Access to user data within tk10's systems is restricted to authorised staff only. Each staff member's access is controlled according to the requirements of their role.

6.3 Regular Security Reviews

Regular system audits are conducted to identify potential security vulnerabilities. If a data breach occurs, affected users will be promptly notified in accordance with applicable law.

6.4 User Responsibilities

Users also need to stay alert to keep their accounts secure. It is important not to share passwords with anyone, avoid logging in on public Wi-Fi, and immediately notify the support team if any suspicious activity is noticed on the account.

tk10 does not keep user data longer than necessary. The retention period for specific data is explained below:

7.1 Account Information

Registration information is kept while the account is active. Even after an account is closed, data may be retained for a set period to meet legal requirements.

7.2 Financial Transaction Records

Records of deposits, withdrawals and other financial transactions are required to be kept for a set period in accordance with applicable financial laws of Bangladesh.

7.3 Support Communications

Records of live chat and email communications are kept for a set period for service quality monitoring and future assistance.

7.4 Data Deletion

Once the retention period ends, data is securely deleted or anonymised so that it can no longer be linked to any individual.

tk10 users have the following rights regarding their own data. The support team can be contacted to exercise these rights.

8.1 Right to Access Data

Any user can find out what information tk10 holds about them. Upon request to the support team, that information will be provided within a reasonable time.

8.2 Right to Correct Data

If any information is incorrect or outdated, users can request that it be corrected. Changes to name, address or mobile number will be applied after the necessary verification is completed.

8.3 Request for Data Deletion

After closing an account, users can request that their personal data be deleted. However, some data may need to be retained for a set period due to legal obligations.

8.4 Objection to Processing

If a user objects to marketing messages or a specific type of data processing, they can inform the support team directly. If the objection is reasonable, tk10 will stop that processing.

For detailed information about tk10's overall service terms and user rights and responsibilities, please read the About Us page.

All of tk10's services are strictly for those aged 21 and above. If a minor uses the platform, their account will be closed immediately and the relevant data will be deleted.

tk10 does not knowingly collect any information from persons under the age of 21. Age is verified at the time of account registration and proof of identity may be requested in suspicious cases.

If parents believe their minor child is using tk10, please notify the support team immediately. The support team is available 24/7 and provides assistance in Bengali.

tk10 reserves the right to update this Privacy Policy from time to time. Changes may be made due to shifts in the scope of services, new legal requirements, or advances in technology.

10.1 Notice of Changes

If significant changes are made to the Privacy Policy, users will be informed via their registered mobile number or email. The new policy will take effect from the date of the change.

10.2 Meaning of Continued Use

If a user continues to use the platform after a policy change, they will be considered to have agreed to the new policy. If they do not agree, they may request to close their account.

10.3 Archive

Previous versions of the policy are kept on record and can be provided to users upon request.

If you have any questions, comments, or complaints about this Privacy Policy, please contact tk10's support team directly. The support team is able to assist in both Bengali and English.

To enjoy gaming on tk10 fairly and responsibly, you are advised to read our Responsible Gaming Guidelines. For answers to common questions, visit the FAQ page.